Business Hours

Mon-Sun: 6:30am-10pm

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Below are some of the questions that we get asked frequently about our locksmith services. If
you have questions, be sure to read these and feel free to call us at 484 891 1922 with any additional questions.

Are you really open 24/7?

Yes! We really are open 24/7 to take care of emergency situations. We aren’t even closed for holidays like Christmas or New Years!

Do I need to make an appointment for your services?

No, you do not need an appointment to get a replacement car key. We require little notice and can usually be at your location within 20 minutes to make you a replacement car key.

What forms of payment do you accept?

We accept cash or cards. We accept every debit or credit card as payment.

Can I bill my insurance company?

If your insurance company covers locksmith services you can submit the receipt to them for reimbursement.

Do you have a warranty for your locksmith services?

We offer a 12 month warranty on top of any manufacturer’s warranties offered. We will always provide the best possible work. However, if later down the road, something goes wrong due to a quality issue on our part, we will fix the problem and make sure you are satisfied with our work.

How long will I be stranded if I need emergency lockout services?

We can arrive nearly anywhere within 20 minutes, barring unusual traffic or weather conditions. Whatever the case may be, we will tell you an accurate approximation of our arrival time when you consult with us. We will arrive in a timely manner and then gain you access to your property as quickly as possible. Speed of service is one of our commitments to you.

What documents will I need before I will receive my replacement car key?

First, we will need a Driver’s License. In addition we require an official document such as insurance, registration, title, or bill of sale. We need proof you are who you say and proof that ties you to your property, before we are able to give you a replacement key.

I lost my car key and have nothing for you to copy, can you still make me a replacement car key?

Yes, we can make you a car key replacement even if you have nothing. 90% of the replacement car keys we make are made from scratch. We just need proof of identity and ownership.

What should I do if my key broke off in the lock?

If your key has broken off in the lock, follow these steps:

  1. Do not attempt to remove the key yourself: Trying to extract the broken key yourself can sometimes push it further into the lock or cause additional damage. It’s best to leave it to a professional.
  2. Contact a locksmith: A professional locksmith has the right tools and experience to safely extract the broken key without damaging the lock. They can:
    • Extract the Key
    • Inspect the Lock for damage or issues
    • Cut a New Key
  3. Prevent Future Breakage: To avoid future key breakage:
    • Avoid Using Excessive Force
    • Keep the Lock and Key Maintained. Regularly clean and lubricate your locks to keep them in good working condition.
Will my lock still work after you open it?

Yes, a properly opened and reassembled lock should work just as well as it did before, assuming no internal damage occurred and the lock was in good condition to begin with. If you have any concerns or experience issues after the lock is opened, it’s best to contact the locksmith for follow-up. Picking a lock does not damage the lock, the house or the car. The only exception is if the lock is already damaged or needs to be drilled. It is extremely rare that drilling is ever needed.

What should I avoid doing if locked out of my car?
  • Breaking your window to get into your vehicle. This can cause expensive damage and personal injury
  • Jamming something in your door so you can unlock it. This rarely works and usually causes more harm than good
  • Pulling the window down with your hands to get it open enough to unlock the door. This can damage or destroy the delicate mechanisms in the window
What can I do before calling a locksmith because I am locked out of my car?
  • Check all of the doors to see if one is unlocked
  • If a window is rolled down slightly, try sticking your hand in to unlock the door if you can do so safely
Can you reprogram my car or truck key?

Yes, it is possible to reprogram car or truck keys, but the process depends on the type of key and the vehicle’s make and model. Reprogramming a car or truck key is possible and often necessary for transponder keys, remote fobs, and smart keys. A professional locksmith can assist with the reprogramming process to ensure your new or replacement key works correctly with your vehicle. Be prepared to provide your vehicle’s make, model, year, and possibly proof of ownership to facilitate the programming.

What are the different types of car keys?
  • Traditional Keys: are basic metal keys without electronic components. It should work as long as the key and lock are in good condition.
  • Transponder Keys: These keys have a microchip embedded in the keyhead that communicates with your vehicle’s ignition system. It must be programmed to your vehicle’s computer.
  • Remote Key Fobs: These keys have remote controls to lock/unlock the car and may include transponder technology. They need to be reprogrammed to sync with your vehicle’s system.
  • Smart Keys: Also known as proximity keys, these are advanced electronic keys that allow keyless entry and starting. Reprogramming is required if the key is lost or replaced.
How do you reprogram car keys?

Reprogramming often requires specialized equipment and software, which a locksmith typically has. It involves syncing the new key with your vehicle’s onboard computer system.

When should I reprogram my car keys?
  • Lost or Stolen Keys If your key is lost or stolen, reprogramming guarantees that the old key no longer works, enhancing your vehicle’s security.
  • Replacing a Key When you get a new transponder key or remote key fob, it needs to be programmed to work with your vehicle.
  • Troubleshooting Issues: If a key or remote stops working, reprogramming might resolve the issue. However, it could also indicate a need for other repairs or battery replacements.
What is a proximity key?

A proximity key is an electronic key that uses radio frequency identification (RFID) technology to provide keyless entry to secure areas. It offers convenience and enhanced security by allowing access without physically inserting a key, making it ideal for both residential and commercial settings.

How do Proximity Keys Work?
  • RFID Technology: The proximity key contains a small RFID chip that emits a unique signal or code when in close proximity to the lock.
  • Communication with the Lock: The lock has an RFID reader that detects the signal from the proximity key when it is near. If the code matches the one programmed into the lock, it will unlock.
What are the types of Proximity Keys?
  • Proximity Fobs: Small, portable devices that can be carried on a keychain or in a pocket.
  • Proximity Cards: Card-sized devices that can be carried in a wallet or badge holder.
  • Embedded Proximity Chips: Some devices or even smartphones can have embedded RFID chips that can act as proximity keys.

Proximity keys are also called other names: Smart Keys, Keyless Go, Keyless Access, Push to Start, Push Button Start, Keyless Entry, Intelligent Key.

Why use a proximity key?:
  • Convenience You don’t need to fumble with a keyhole; just bring the proximity key close to the lock to gain access.
  • Enhanced Security: Proximity systems often include encryption and are less susceptible to traditional lock-picking or key duplication.
  • Access Control: They can be programmed to restrict access to certain times or areas, making them useful for managing secure areas or facilities.

However, there are things to consider with a proximity key.

  • Battery Life: Proximity keys are battery-operated, so they need to be periodically checked or replaced.
  • Compatibility: Proximity keys need to be compatible with the specific lock system they are designed for.
What should I avoid doing when locked out of the house?
  • Breaking a window to get back in. This will cause more damage, and a routine lockout is a simple fix
  • Kicking down the door. Again, this has injury written all over it and could lead to property damage
  • Again, this has injury written all over it and could lead to property damage
Do I need to change my locks or just need my existing locks re-keyed?

It depends on your situation and what you’re looking to achieve:

Re-Keying:This process involves altering the internal mechanism of your existing locks so that they work with a new key. Re-keying is typically a good option if:

  • You’ve Lost Your Keys
  • You’ve Moved Into a New Home
  • You’ve Had a Key-Holder Leave

Changing Locks:This involves completely removing your old locks and installing new ones. You might choose to change your locks if:

  • Your Locks Are Old or Damaged
  • You Want to Upgrade Security
  • You’re Dealing with Frequent Lockouts

Most of the time, you will just want your locks rekeyed. If you have quality locks that are still in good condition, rekeying is a better, cheaper option.

What does it mean to rekey locks?

Rekeying locks is a process that changes the internal configuration of a lock so that it works with a new key. Here’s a simple breakdown of how it works:

  1. Removing the Lock Cylinder: A locksmith will first remove the lock cylinder from the door or lock mechanism. The cylinder is the part of the lock where the key is inserted.
  2. Adjusting the Pins: Inside the lock cylinder are small pins that interact with the key. When you insert a key, the pins align in a specific way to allow the lock to turn. During rekeying, these pins are changed to match a new key. The old key will no longer work because the pins will no longer align with it.
  3. Testing the New Key: After adjusting the pins, the locksmith will test the lock with the new key to make sure it operates smoothly.
  4. Reinstalling the Cylinder: Once everything is set and the new key works properly, the lock cylinder is reinstalled into the door or lock mechanism.
What is master rekeying?

Master rekeying is a process used to manage multiple locks with a single master key while allowing individual locks to be operated with their own unique keys. It’s often used in situations where you need a hierarchy of key access, such as in businesses, schools, or apartment complexes.

Should I change all the locks when I move into a new home?

Yes, it’s generally a good idea to change all the locks when you move into a new home. Here’s why:

  • Security: When you move into a new home, you can’t be sure how many copies of the keys are out there or who might have them. Previous owners, real estate agents, or others involved in the home’s sale might still have copies. Changing or updating the locks guarantees that only you and those you trust have access. Modern locks offer better protection against break-ins and tampering.
  • Cost Considerations: While changing all the locks can involve some expense, it’s often a worthwhile investment in your home’s security. You might also consider re-keying the existing locks as a more cost-effective alternative if the locks are in good condition but you still want new keys.
  • Inspection Opportunity:Changing the locks provides an opportunity to inspect and possibly upgrade other aspects of your home’s security.

Changing all the locks when moving into a new home is a prudent step to guarantee your safety and security. It’s a relatively simple way to secure your new living space and gain peace of mind about who has access

Should I change the locks if I lose my keys?

Not necessarily. Losing your keys does not always mean you need to change your locks. If you lose your keys, re-keying your existing locks is usually a practical and cost-effective solution. However, if you have security concerns or if your locks are old or damaged, changing the locks might be a better option. Consulting with a locksmith can help you make the best choice for your situation.

How often should I rekey my locks?

Rekeying your locks is a critical aspect of maintaining security. The frequency can vary based on your specific circumstances and security needs. Rekeying should be done when you move into a new home, lose keys, have security concerns, or every few years as part of regular maintenance. Key Points to Remember:

  • Cost vs. Benefit: Rekeying is generally more affordable than replacing the entire lock and is usually sufficient for most security needs.
  • Lock Condition If your locks are old, damaged, or have operational issues, it might be better to replace them rather than just rekeying.